Palms Desert Natural Park Holidays from AU$778

Communication regarding hotel transportation is poor, and the property is not well maintained either

Very clean and great breakfast

Hotel nuevo con personal muy amable, habitación muy limpia y confortable. 100% recomendable Volveré

This hotel was a luxurious oasis in the heart of the beautiful old town of Valencia. The staff were exceptionally helpful and professional which really added to our stay. The rooms were very tastefully decorated and had great attention to detail. The bed was so comfortable we decided to replace our one at home! Absolutely recommended!

The reviews for this property from other sources were very confusing. Many of them mention the excellent food. Be aware that there is no food at this hotel. No restaurant and although they claim to have a bar / coffee shop, it is simply a room with coffee and sodas. The only snacks were a tin of potato chips. I am posting this as an honest review. Had we not felt totally misled by the list of amenities, I would have given it two stars. This hotel is not a 4 star property. We travel A LOT all over Europe and 4 star usually means amenities such as, a restaurant, a pool, spa, outside well maintained garden areas, a bar lounge with wait staff, a fitness center etc. In fairness they did a great job on renovating this old farm house. But it is tiny and the experience is much more what one would expect from a bed and breakfast. Our room was part of a converted attic. Very small windows, and ceilings that required me to duck very low to move about the room. We were arrived on a warm day but not hot, it was around 29c. The room on the other hand was sweltering. The air conditioning was locked at 25.5 and the fan set at low. We suffered through our sleep. We asked to be moved to another room, the property owner said no, even though there were available rooms that night. In my interaction with the owner it became clear she had no experience operating a hospitality business. Blaming the heatwave for the hot room rather than adjusting the A/C. We left one day into a two night stay.